Frequently Asked Questions

Do I need Telkom Line to connect to Fontel Fibre Internet?

One of the awesome benefits of using Fibre is that you don’t need a Telkom landline to get connected. This means that you’ll save hundreds every month because you’re not paying for a phone line (which you probably don’t use anyway) just to connect to the internet. You also don’t have to worry about copper cable theft ever again!

Can I connect multiple devices at the same time with Fontel Internet?

We live in a digital world, with more devices in our homes every single day – and normal broadband solutions struggle to support the increased demand on your Internet Connection. With Fast wireless and Fibre internet, you can connect more devices, at better speeds than ever before – start enjoying reliable, fast internet connectivity in every room of the house.

Is the price of the Fibre line included in Fontel Package price?

Yes, the price you see is the price you pay! All Fibre Packages are bundled, so the price is for both your Data and the Line rental, all inclusive.

I live in a complex, how do I get Fibre?

In order to get Fibre to your complex, the Body Corporate, Landowner or Home Owners Association will need to give consent to Fontel in order to install Fiber to the complex. Fontel will then do a site survey, then present a proposal of how the Fiber will be installed in the complex. Once consent is granted, a central distribution node will be fitted outside the complex and each unit will be fitted with a multi-dwelling distribution box outside the unit. Once we receive your Fiber Internet order, we will install a fiber cable into your unit. A cable will have to be pulled from the distribution box and into the unit, where a CPE (Client Premises Equipment), also known as an ONT (Optical Network Terminal) device will be installed

Is Fontel Internet the best choice for On-Demand Entertainment?

Yes, With Fontel Internet, say goodbye to constant buffering, thanks to smooth, fast connectivity – allowing you to enjoy HD or 4K content, even if several people are streaming at the same time.* And with super-low latency, you can take gaming to a whole new level too.

Fibre compared to other Broadband options

Fast Internet, Reliable Internet, Fibre uses optical cables to carry data via light, which makes it the fastest internet you can get – up to 50x times faster than the fastest ADSL available in South Africa. With the improved bandwidth throughput of Fibre you’ll have a more stable connection with lower latency. And, because Fibre uses light instead of electrical pulses, it’s weather resistant and doesn’t degrade over large distances – giving you a consistent, fast internet and a dependable experience.

How long will it take to get connected?

There are number of factors that can affect the timeframe of your Fiber installation If your Area is fiber ready it will take less than a week to install your fiber Internet after receiving your application If your Area is not live, with no infrastructure in place – The Area usually need lot of work to be done. Only once infrastructure is completed in your area we will then bring fiber in your home. Fontel will keep on updating you on any progress made

How long is Fontel Contract term?

We have Month-Month contract and 24 Months contract

What is Fontel Voice Line?

Fontel Voice line is a Landline that works through Fibre or wireless connection

What is Unlimited Internet

it is unlimited data, that means you will never run out of data no matter how much you use your internet,

Which Internet Speed will be best for me?

Upto 2 Mbps – 5 Mbps: this connection is good for heavy browsers, Email use,social network and music streaming,. this connection is often pushed as an economy solution in rural areas where high speed connection aren’t available. Upto 10 Mbps – 40 Mbps: Enjoy blistering fast internet speeds. This is a good option for media-rich data, streaming movies and fast downloads. The ideal for an online-active family. upto 50 Mbps – 100 Mbps: This is effing fast internet! If seamless high speeds are essential to your family or business, then this is the one. Let everyone on your network experience mind-bendingly fast speeds at the same time

Why Fibre Internet?

Fibre is the future in Telecommunication,the world is fast moving in a direction where everyone will be connected to fiber internet because fibre was specifically designed for transmitting data at the fastest speed ever.

What is Line Speed?

Line Speed refers to the maximum speed a line can support,it simply indicates how fast you’ll be able to open a webpage,download/upload files and load a video to stream.

What is a contention Ration?

is the number of users sharing the same data capacity. The lower the contention ratio the higher the quality of service. A 50:1 contention ratio means that up to 50 broadband customers are sharing the same bandwidth at any given time.

What is dedicated internet line connection?

A dedicated Internet line is a fixed-bandwidth connection between two points which is available 24/7 for sole use by a designated user, typically a business.

What are the benefits of using Fontel Internet?

Super fast Internet speed, Unlimited data, affordable,connect more device at the same time, reliable unlike copper, No need for Telkom Landline to have internet thus saving you extra money for line rental.

I am Interested in Fontel Fibre package but we dont have fiber infrastructure in our Area?how will I get connected?

Go to show interest page on our website, fill in the form and we will let you know when your Area is Fibre ready.

What is Fibre To The Home?

Fibre to the home (FTTH), also called “fibre to the premises” (FTTP), is the installation and use of optical fibre from a central point directly to individual buildings such as residences, apartment buildings and businesses to provide unprecedented high-speed Internet access.

I have shown my interest in Fontel Fibre Internet but not enough people in my Area shown Interest,

no need to worry ,we can provide you with similar package using wireless connection.

what is fontel reseller programme?

Fontel reseller programme is the programme designed to fight high unemployment rate by creating jobs and business opportunities for individuals and small businesses.