*Please note that the maximum repair time for all fibre related faults is 8 hours
*All Faults occurred at night will only be attended during the day due to safety reason
No Major Network Fault
Wireless customers might experience slight connectivity issues due to wind
If your service is being affected by an outage/Fault we would kindly ask that you refrain from making telephonic contact with technical staff as this places an unnecessary load on the contact center. All detailed outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis.